Technical Support Specialist

West Georgia Technical College
Job Description
Job Announcement
Position:  Technical Support Specialist
Location:  Murphy Campus:  Waco, Georgia
Hours:        7:30am – 6:00 pm, Monday - Thursday
Department:  Information Technology
Reports to:   Systems Administrator
Nature of Duties: The successful applicant will be responsible for installing and maintaining the computers, networks, and software for technical college employees and computers labs.  Provide quality service to technical college employees by addressing problems or issues involving hardware and software through a help desk function.  Provide technical assistance and support to the institute on a continuing basis to maximize use of available technology and assists in finding solutions to computer and network-related problems. Coordinate the ongoing maintenance and operation of the institute's voice data, computer, peripherals and other technology. Assist with the installation of network cabling.  Develops and conducts training programs on hardware, software, and network applications to enable institute employees to take full advantage of available technology for the efficient and effective operation of the technical college. Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trust worthiness and responsible behavior.  Must be able to perform physical activities such as, but not limited to, standing, kneeling, stooping, bending, climbing, and lifting up to 50 pounds.  
Minimum Qualifications:                                               
  • Associate’s degree *and* Three (3) years of work related experience
  • Note: Experience may substitute for the degree on a year-for-year basis
Preferred Qualifications:
  • Bachelor’s degree in a technical field such as computer science or computer information systems;
  • Experience in Windows 10 and Office 2016, and O365;
  • Successful completion of Introduction to Windows 10, Configuring Windows 10, Deploying Windows 10 With New and Traditional Tools and Maintaining Windows 10;
  • Experience in Audio Visual support to include but not limited to projectors, Smart Boards and video players;
  • Ability to troubleshoot and configure printers;
  • Strong customer service skills with excellent verbal communication skills;
  • Ability to demonstrate good judgement;
  • Detail oriented, ability to multi-task, be well organized,  and a team player;
  • Industry specific qualifications a plus – A+, Network +, Cisco, etc.;
  • Experience with a Mac is preferred, but not required.
Salary/Benefits: Low to mid $40’s, based on previous experience and qualifications.   State of GA benefits package.
Method of Application: Interested candidates should apply through electronic application system at:
Note: Selected candidate must successfully complete a background check to include employment references, criminal history, and verification of employment prior to hire. 
Employment Policy: The Technical College System of Georgia and West Georgia Technical College do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law) in educational programs, activities, admissions or employment. All applicants will be considered; however, only selected applicants may be interviewed.  Approval of employment does not constitute a contract.  Continued employment is contingent upon job performance and funding.
Contact Information